Frequently Asked Questions
These are a few of the more common questions we get asked by prospective clients considering using our services…
Q: How easy is it to change Accountants and why should I change?
A: If your existing Accountant is offering you an excellent pro-active service at a fair fee then stick with them. However, different Accountants will save you different amounts of tax and provide different levels of business advice. If your present Accountant doesn’t offer the type of service you want and that we do offer, then changing over to us is very easy. It involves just one letter from you and we take care of everything else for you. Your existing Accountant is not usually allowed to charge you for providing the normal handover information.
Q: You seem to offer a lot. Are your fees expensive?
A: No! We offer fixed fees linked to the value of what we provide. We’re not always the cheapest and as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we offer excellent value for what we provide. Most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand.
Q: I’ve just had my accounts done and don’t need an Accountant until next year, so is there any need to contact you now?
A: We can’t over emphasise the importance of tax planning at an early stage, not crisis driven advice. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and we are about helping you change the future, not just reporting what has already happened.
Q: Will you come to visit us for an initial consultation?
A: Yes. It often helps to see your business, books and records, etc at first hand and we are always happy to invest our time without charge to show you what we can do. Of course, if you prefer to visit us, that’s fine too.
Q: When and how soon can you come to see us?
A: When’s good for you? Let us know and we’ll do our utmost to help. If you need to see somebody urgently, we’re always out and about and can arrange to see you very quickly.
Q: You seem to be offering so much that I’m just not used to from my present Accountant. How do I know you will deliver?
A: All we can say is that as Chartered Accountants, you’d expect us to be a bit analytical, which is true. As such do you really think we would offer you something we couldn’t deliver that is backed up by our 100% risk free guarantee. Our clients are used to this level of service. You are also more than welcome to speak with some of our existing clients who have the experience of our service. See what our clients say.